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Your spotlight on local services

NHS and Social Care Complaints Procedures

Healthwatch England has worked with the Citizens' Advice Bureau to produce a series of consumer guides to help people understand the current system and who they can contact, plus practical tools to make sure that the complaint is raised in a way that means it will be heard. You can find the guides here.


BanD Together Routemaster provides individuals and practitioners with a single tool that takes account of multiple or complex needs and delivers relevant and accurate signposting to appropriate services such as benefits, local agencies, and other support organisations.

BanD Together

Contact details

Healthwatch Barking and Dagenham
Lifeline House
25 Neville Road 
Dagenham, Essex RM8 3QS
Tel: 0800 298 5331