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Barking and Dagenham Healthwatch have their say at The Urgent and Emergency Care Review stakeholder engagement event

19/08/2013

Barking and Dagenham Healthwatch have their say at The Urgent and Emergency Care Review stakeholder engagement event on 6th August at Marble Arch, London. The event was part of Professor Sir Bruce Keogh’s Urgent and Emergency Care Review which was announced in January this year. Its aim is to develop a national framework to build a safe, more efficient system, 24 hours a day, seven days a week.

The following is the summary of the reviews evidence findings so far:

1. Demand and cost are increasing

2. Self-care works, but awareness is sub-optimal

3. Telephone consultation is effective, but over – triage and repeat consultation are risks that need to be addressed.

4. Improve access to primary care reduces demand elsewhere in the urgent care system.

5. Timely access to specialist services, and concentration of expertise, improves outcomes.

6. Workforce issues, mental health, frail elderly patients and children all require particular consideration.

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