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Your spotlight on local services

Friends and Family Test (FFT) set for roll-out to all NHS Services


Friends and Family Test (FFT) set for roll-out to all NHS Services

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received. The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to
their friends and family.

NHS England (NHSE) has taken the next step towards expanding the FFT to all NHS services by publishing new guidance: see the NHS England website here for more information.

The implementation guidance contains advice and support materials, all of which have been compiled following a review of FFT which many parts of the NHS contributed to, as well as strategic partners and the voluntary & community sector.

From this December, the FFT will be available in GP practices, from January 2015 in mental health and community services and extended further on 1 April 2015, to NHS dental practices, ambulance services, patient transport, acute outpatients and day cases.
The roll out of the FFT will mean many more patients will have the opportunity to provide feedback on the services they have received, enabling the public to make better informed choices about the services they use. It also means providers will be able to design care services based on the feedback and around the needs of patients.


Healthwatch Barking and Dagenham
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25 Neville Road
Dagenham, Essex RM8 3QS