This report presents the experiences of local people accessing dental services during the COVID-19 pandemic of 2020/21. It is an independent evaluation of the experiences of people using the services in the London Borough of Barking and Dagenham and responses from dental practices during the pandemic. Recommendations for improvements and developments form part of the report.

NHS England Dental Team and Barking & Dagenham CCG were requested to respond to recommendations put forward in the report. After the statutory time period for responses elapsed; neither has responded.