Improving Access to NHS 111 for Deaf and Hard of Hearing People

NHS England will be holding an engagement event in central London aimed at patients and patient representatives of the deaf or hard of hearing community and commissioners and providers of NHS 111 services to improve the patient experience. There will also be deaf and hard of hearing organisations in attendance, and colleagues from NHS England.

The purpose of the event is to explain how the current NHS 111 service operates and to explore where potential improvements can be made. Information heard on the day will be used to inform developments in the NHS 111 service as we continue to make improvements to the patient experience. The agenda will be made available shortly.

NHS England would like, patients, patient representatives and organisations to bring their ideas and experience of the current service and/or their suggestions for service improvement, and in turn we can answer any questions you may have about what the NHS 111 service can offer.

Please note that this event is free but is by ticket only, and you must register in order to confirm a place. There are a limited number of spaces, so please book early to avoid disappointment. When all places are full, registration will automatically close. Please ensure you bring your ticket with you on the day. Lunch and refreshments will be provided.

British Sign Language interpreters, lip-speakers and speech-to-text type interpreters will be present at this event. There will also be a hearing loop throughout as well as disabled access as standard. There will be an opportunity to tell us about any other accessibility requirements you may have during registration. 

Travel to this event and other reasonable expenses that have been agreed in advance will be covered/reimbursed. Please email england.integratedurgentcare@nhs.net with full details. Rail/underground tickets will be booked by the team for you prior to the event. For directions to the Museum of London Docklands, please see here: https://www.museumoflondon.org.uk/museum-london-docklands/plan-your-visit

To book your place and to find out more please visit https://www.events.england.nhs.uk/events/nhs-111-deaf-and-hard-of-hearing-patient-engagement-event