Advocacy and Complaints Services
Healthwatch Barking and Dagenham cannot investigate specific complaints, we look for trends or issues from what you have told us about your experinces.
However there are organisations in place that are able to offer you services if and when you need to make a complaint or need to use a advocacy service.
To enable you to find these services we have provided information and contact details for each of these. If you are unable to contact a particular service then feel free to contact us.
The NHS Complaints Advocacy Service for Barking and Dagenham is delivered by POhWER. The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).
POhWER has a dedicated website that has information to support and help you make a complaint by yourself.
If you need support to make a complaint then POhWER advocates will be able to work with you to make sure you understand your options and help you to achieve the outcome you are seeking.
Telephone: 0203 553 5960
Minicom: 0300 456 2364
Text: send the word ’pohwer’ with your name and number to 81025
Fax: 0300 456 2365
Post: PO Box 14043, Birmingham, B6 9BL
Independent Mental Capacity Advocacy Service is offered by Cambridge House. IMCAs work with people who have been assessed as lacking capacity and who do not have family or friends who are appropriate to speak up for them.
This work is always about decisions around serious medical treatment or changes in long term accommodation. An IMCA can also provide support where there are concerns regarding Safeguarding or care reviews.
Telephone 020 7358 7000
Website Cambridge House
Independent Mental Health Advocacy is offered by Cambridge House . Independent Mental Health Advocacy is a statutory form of advocacy which was introduced in 2009 as part of amendments to the Mental Health Act. Anyone who is detained in a secure Mental Health setting, under the Act, is entitled to access support from an Independent Mental Health Advocate (IMHA)*
Others who can access an IMHA service are those who have been provisionally discharged from hospital, those on supervised Community Treatment Orders, or voluntary patients who are considering serious medical treatment as a result of a Mental Health condition.
IMHA services provide an additional safeguard for patients who are subject to the Mental Health Act, and are specialist advocates who are trained to work within the framework of the Act. These services will not replace other advocacy services currently available to patients, but are intended to operate in conjunction with them.
Telephone: 020 7358 7007 from 9am to 5pm Monday to Friday.