Healthwatch Barking and Dagenham representatives carried out an unannounced Enter and View visit to a blood testing clinic in Barking Community Hospital on the 14th of August 2023. Our purpose was to observe and engage with service users and staff. Healthwatch focused on the following aspects during the visit:
• Experience in booking a blood test.
• Experience with the procedure.
• Environment of the blood testing clinic.
Overall, there was positive feedback from the patients, however, there were some areas where feedback showed that small improvements need to be made. As a result, Healthwatch Barking and Dagenham have put forward some recommendations and requested that they be taken into consideration and relevant action be taken to improve these areas. To read the report and the response from the provider, please access the link.