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Your spotlight on local services

Enter and View

Enter & View is carried out under Section 221 of the Health & Social Care Act 2012. It imposes duties on certain health and social care providers to allow authorised representatives of local Healthwatch organisations to enter premises and carry out observations for the purposes of Healthwatch activity.

Healthwatch can enter certain health and social care premises to view the care being provided.  This includes premises such as hospitals, care homes and doctors surgeries etc.

Enter and Views can be announced or unannounced.

During the visit Authorised Representatives observe and speak to service users about their experiences of the visited home or ward in order to collect evidence of the quality and standard of the services being provided. We also speak to staff and relatives.

The next step is to write a report which gives an authoritative, evidenced based feedback to organisations responsible for delivering and commissioning services. Those responsible for the service are expected by law to respond back in 21 working days. The reports are then made public.

Blood Testing Service at Barking Community Hospital

Date of Visit: 14/08/2023
Date Published: 05/01/2024

Healthwatch Barking and Dagenham representatives carried out an unannounced Enter and View visit to a blood testing clinic in Barking Community Hospital on the 14th of August 2023. Our purpose was to observe and engage with service users and staff. Healthwatch focused on the following aspects during the visit:

•            Experience in booking a blood test.

•            Experience with the procedure.

•            Environment of the blood testing clinic.

Overall, there was positive feedback from the patients, however, there were some areas where feedback showed that small improvements need to be made. As a result, Healthwatch Barking and Dagenham have put forward some recommendations and requested that they be taken into consideration and relevant action be taken to improve these areas. To read the report and the response from the provider, please access the link.


Enter and View Visit at Hanbury Court Care Home

Date of Visit: 05/06/2023
Date Published: 12/09/2023

Healthwatch Barking and Dagenham conducted an unannounced enter and view visit at Hanbury Court Care Home on 5th June 2023. The visit aimed at observing the living conditions, services, and overall experience of the residents.

During the visit, our team members thoroughly observed the facilities, engaged with residents and staff, and gathered valuable insights. The atmosphere was noted to be welcoming, and residents appeared to be content and well-cared for.

Following the visit, we wrote a report that captured our observations, recommendations, and suggestions for further enhancement.

The full report was sent, and we received a response from Hanbury Court Home. To read the full report and the response from Hanbury Court Care Home, please download the following documents.

Chaseview Nursing Home

Date of Visit: 30/07/2019
Date Published: 03/03/2020

This visit was undertaken as a conseqenue of feebback received from the public about the standard of service. 


Chestnut Court Nursing Home

Date of Visit: 13/05/2019
Date Published: 23/07/2019

The  purpose of the visit was to observe and engage with residents on the following areas: 

  • Building and the surrounding area
  • Nutrition and personal hygiene
  • Respect and dignity of people
  • Security of the residents
  • Social well-being
  • How residents are cared for Health and medical needs
  • Staff, Residents and relatives’ interactions

Healthwatch Representatives found that there was a pleasant relaxed atmosphere in the home and there was an adequate number of nurses and care workers.
There was also good interaction between staff and residents.


GP Practice - Porters Avenue Health Centre

Date of Visit: 26/02/2019

This was an unannounced visit. We spoke with residents from Barking and Dagenham who use this service.
This visit is part of a programme of visits and looked at areas of service that include:

  • Appointment Waiting Times
  • Consultation Times
  • Staff Conduct
  • Urgent appointments
  • Quality and standards of information

Dr Kalkat GP Practice - Thames View

Date of Visit: 20/02/2019
Date Published: 22/04/2019

Healthwatch carries out Enter & View Visits to monitor services based on feedback received from the public. This year, one area of service that Healthwatch Barking and Dagenham is focusing on for patients’ experiences is local GPs.

This visit is part of a programme of visits and looked at areas of service that included:

  • Appointment Waiting Times
  • Consultation Times
  • Staff Conduct
  • Urgent appointments
  • Quality and standards of information


Healthwatch Barking and Dagenham
Lifeline House
25 Neville Road
Dagenham, Essex RM8 3QS