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Enter and View

Enter & View is carried out under Section 221 of the Health & Social Care Act 2012. It imposes duties on certain health and social care providers to allow authorised representatives of local Healthwatch organisations to enter premises and carry out observations for the purposes of Healthwatch activity.

Healthwatch can enter certain health and social care premises to view the care being provided.  This includes premises such as hospitals, care homes and doctors surgeries etc.

Enter and Views can be announced or unannounced.

During the visit Authorised Representatives observe and speak to service users about their experiences of the visited home or ward in order to collect evidence of the quality and standard of the services being provided. We also speak to staff and relatives.

The next step is to write a report which gives an authoritative, evidenced based feedback to organisations responsible for delivering and commissioning services. Those responsible for the service are expected by law to respond back in 21 working days. The reports are then made public.

Enter & View Report - Bennetts Castle Lane Care Home

Date of Visit: 26/02/2025
Date Published: 15/04/2025

Healthwatch Barking and Dagenham has released a new report examining how leisure and spiritual activities support the overall well-being of residents at Bennetts Castle Care Home. The report looks into how these activities are planned and delivered, how much residents are involved in shaping them, and the impact on their mental and emotional health.

The findings are based on a recent Enter and View visit to the care home, which highlighted several positive practices, along with one area identified for improvement. You can read the full report and a response from the service provider by following the link below.

Download Report

Enter & View Report - Activities And Spiritual Needs at Chestnut Court Care Home

Date of Visit: 13/02/2025 to 10/04/2025
Date Published: 10/04/2025

Healthwatch Barking and Dagenham has released a new report examining how leisure and spiritual activities support the overall well-being of residents at Chestnut Court Care Home. The report looks into how these activities are planned and delivered, the level of resident involvement in shaping them, and their impact on emotional and mental health.

This publication follows a recent Enter and View visit to the care home, where a mix of positive practices and some areas needing improvement were observed. You can read the full report and the service provider's response to the recommendations by following the link below.

Download Report

Enter & View Report - Activities And Spiritual Needs at Ebury Court Care Home

Date of Visit: 22/01/2025 to 28/02/2025
Date Published: 28/02/2025

Healthwatch Barking and Dagenham has published a new report exploring the role of leisure and spiritual activities in enhancing the overall wellbeing of Ebury Court Care Home residents in the borough. The report investigates how care homes plan and deliver activities, the extent to which residents are involved in co-designing those activities, and how these initiatives contribute to mental and emotional health.

The report follows a recent Enter and View visit to a local care home, where observations revealed some good practices as well as an area for improvement. Please access a link below to read the report.

Download Report

Enter & View Report - Tulasi Medical Centre

Date of Visit: 10/09/2024
Date Published: 10/09/2024

In May 2024, Barking and Dagenham Healthwatch conducted an Enter and View visit. Please click the link below to access the report and learn about the conclusions and suggestions given.  The service provider was contacted for a response to recommendations, however, no response was received.

 

Download Report

George Brooker House Care Home Enter and View Report

Date of Visit: 31/01/2024
Date Published: 27/03/2024

Healthwatch Barking and Dagenham representatives carried out an unannounced Enter and View visit to a George Brooker House Care Home on the 31st of January.

During the visit, our team members thoroughly observed the facilities, engaged with residents and staff, and gathered valuable insights.

Overall, there was positive feedback from the residents, however, there were some areas where feedback showed that small improvements need to be made. As a result, Healthwatch Barking and Dagenham have put forward some recommendations and requested that they be taken into consideration and relevant action be taken to improve these areas. To read the report and the response from the provider, please access the link.

Download Report

Blood Testing Service at Barking Community Hospital

Date of Visit: 14/08/2023
Date Published: 05/01/2024

Healthwatch Barking and Dagenham representatives carried out an unannounced Enter and View visit to a blood testing clinic in Barking Community Hospital on the 14th of August 2023. Our purpose was to observe and engage with service users and staff. Healthwatch focused on the following aspects during the visit:

•            Experience in booking a blood test.

•            Experience with the procedure.

•            Environment of the blood testing clinic.

Overall, there was positive feedback from the patients, however, there were some areas where feedback showed that small improvements need to be made. As a result, Healthwatch Barking and Dagenham have put forward some recommendations and requested that they be taken into consideration and relevant action be taken to improve these areas. To read the report and the response from the provider, please access the link.

 

Download Report

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Dagenham, Essex RM8 3QS

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