Healthwatch representatives felt that this was a positive visit based on feedback provided by patients. The triage service seems to work well for the practice as well as reducing the waiting times that patients have to wait for appointments.
Compared with other GP Practices that Healthwatch has visited, the waiting times this practice are not as long. As representatives spoke with a tiny proportion of the registered patients, that consideration should be taken with some caution, given that there are recent negative comments about the service online.